Catch at-risk renewals before notice.

Turn a resident concern into a save task, internal transfer path, and resident-benefit record.

Renewals in 120 days 47

Early risk signals 12

Save-now tasks 5

Move-out exposure $4K-$8K

1. Resident signal Before notice

Maya wants to stay.

Renewal due in 96 days

+$185/mo

"I want to stay, but the increase plus the open repair makes me nervous."

3 bed townhome Repair open 17 days Would consider a lower-cost Quinn home

Resident reviews before sharing. No outside handoff without separate consent.

2. Homebase decision Sample case ready

Turns a message into a save-now task.

Risk driver Rent pressure + open repair

Route Repair escalation + renewal review

Backup path Transfer to 2 lower-cost Quinn homes

Read Resident + lease + service context

Classify At-risk renewal, not a generic support ticket

Route Cheapest save action before vacancy

Record Resident-positive support proof

3. Quinn action file Save-now

Recommended owner task

Repair escalation + renewal review + transfer backup

Finish or schedule repair before renewal conversation.
Review the $185 increase with resident context.
If gap remains, offer two lower-cost Quinn homes.

Why Quinn pays Save the household or keep the revenue inside Quinn.

Compare the targeted save action against vacancy, make-ready, leasing, and concession exposure.

Operator queue What changes Monday morning

Resident Signal Next action Status

              Maya R.
              Rent + repair
              Repair, review, transfer backup
              Save-now
            

Jordan K. Transfer fit Show lower-cost Quinn options Route

Sam P. Service friction Maintenance recovery before offer Review

Resident benefit record Proof without turning the resident into a lead.

Resident asked for help before notice.
Options shown: stay, service recovery, transfer.
Resident reviewed what Quinn receives.
No lender, broker, title, or sale handoff without consent.

Commercial logic Paid if it protects occupancy.

Quinn does not need another chat tool. It needs earlier renewal saves, fewer avoidable move-outs, internal transfer retention, and a clean record of resident-positive support.